While I get that unclear communication is frustrating especially if there are sunk costs, the core issue seems to be that they can't afford to subsidize all these tokens for free.
The agent model breaks the power-user/casual-user proportion that makes the existing saas-like pricing work.
This is the sort of thing that apple (used to?) take pride in doing well. e.g. new hires in orientation would be asked if there was anything 'special' about their offer letter and it was a thicker more premium kind of paper. Emphasizing the magical 'feel' that differentiated apple products.
I think apple is a red herring here, it's the amount of legal power granted to the enforcement of money laundering laws and the lack of ability to push back against this
Musk/Jobs archetypes, though unpalatable at a personal level, are valuable in their willingness to burn themselves up to fight the "system" vs bureaucratic types who just fall in line and elevate what is a political issue into a Sacred Value
maybe what has happened is that the team needed some experts to measure improvements and tapped ppl with a career in optimizing for "User Engagement" so the more we fight the keyboard the more they cheer and grow the team
The agent model breaks the power-user/casual-user proportion that makes the existing saas-like pricing work.