NPS is so horrid. I get ticket responses sometimes with sig lines explaining that anything not a 9/10 in the survey counts as bad for them, and it's so embarassing for the organisation that they have to do this.
Google bought Bitium slightly more than a year ago. Exactly a year after the acquisition they notified they were discontinuing service for us - it sounds like it was a straight acquihire and shutdown for their identity platform.
Migrating our whole corp password management to a new platform right during the busy time of year has been a nightmare.