We've developed in-house a web application for telephone answering services, which we 'dogfood' 100 times a day because we are also an actual TAS, with an operator who also functions as a UX geek and software developer.
The ultimate form of ethnographic immersion - rather than just watching someone do their job, or ask them probing questions... actually do their job for seven years.
The ultimate form of ethnographic immersion - rather than just watching someone do their job, or ask them probing questions... actually do their job for seven years.