The Microsoft empire is bigger than several nation states.
IBM research used to examine UX. The IBM top brass deciding to pay over $35B+ for a UNIX-like when they have an authentic UNIX of their very own which is going to a boneyard in India suggests that kind of UX research isn't front of mind and funded to decide which font is best.
A "non technical" user will gift away a brand new with stickers on still Microsoft Windows laptop stuck on wake from sleep and the technical Linux/BSD user will throw it in the trash because life is too short.
IBM research used to examine UX. The IBM top brass deciding to pay over $35B+ for a UNIX-like when they have an authentic UNIX of their very own which is going to a boneyard in India suggests that kind of UX research isn't front of mind and funded to decide which font is best.