Thanks Macha. Hearing a specific case of pain points is very helpful. I am bummed that things as (seemingly) simple as referencing records, and wayfinding is a hard thing to do in a 2020 interface. It’s the most fundamental thing you can do in our platform, and should theoretically be the easiest.
Definitely going to bring this into my discussion with other design leaders next week.
Thanks for sharing your experience. We (designers) don’t often get to hear feedback like this first hand in an unguided conversation. So I really value it.
Your points are super valid, and your last sentence resonates with me heavily. It’s the essence of what my team is focused on improving. Our out-of-box should be as close to ‘great’ as possible. This goes for the most technical implementors, admins, devs... all the way down to non-technical single-app users. A great platform will know how to do this gracefully without forcing the latter through the same experience.
Going to bring these, as well as the other points in the thread, up in my staff meeting next week. It’s relevant to the work we’re currently doing.
Hi! Designer at ServiceNow. Would love to know a bit more about what you’re going through. Specifically what products you’re having a hard time with and maybe a perspective on what we could do to improve. I’d be more than happy to take it back to the team(s).