Agreed, these broken software systems are a symptom and cannot be treated solely as a technical problem to be fixed in isolation.
HMCTS is spending ~50 - 100x the amount required (on private consultants) to create these broken IT systems whilst other parts of the justice system are starved of resources.
A radical change in culture and leadership is required.
Further IT related miscarriages of justice are a likely consequence of the recent 'digital transformation' of the UK's courts service - see https://csan149.substack.com/p/justice-at-risk
The case management software now used within the justice system itself is deeply flawed and poses a risk to large numbers of cases including child protection, benefit appeals, divorce and probate.