I don’t use Waymo’s because they are really slow. At least for me. I get they’re safer. What’s new is everyone I know is complaining how expensive they are. Why are they so expensive? Is it because they are trying to make a profit on the total cost of ownership of a vehicle? They’re electric so it’s not gas. Uber and Lyft definitely outsource the cost odd maintenance onto the contractor.
The way I’m understanding it is that it’s more that if there’s a real population of people like his wife, that is only 5 percent of the actual population or even higher, for example, it may not be caught by such a small sample size.
I agree that Zoho is more intuitive than Zendesk and 10-20x cheaper, but that’s a really low bar. However, when we evaluated Zoho this past spring to replace our b2c 60-100 seat month Zendesk contract, we found Zoho to be really disjointed where every app was configured and looked different. The pricing and lack of contract was great but it seemed like different things were tacked together like how an agent would have to have two tabs open to take calls through their telephony app and answer chats through their B2B oriented messaging app. When our new contract for Customer Service expires I’ll check them out again but I think they need to standardize and simplify the look and feel of there apps and merge some if they want to move up market. For small businesses with a shoestring budget they’re a no brainier though!
I’ve had two experiences with off-shoring. The first time my former CTO brought in a near shore firm and they worked independently on a large project. There was no knowledge transfer or collaboration with the on shore devs. They built what was asked, it was over engineered and much was built of little value. We still have the software they wrote but it is a liability. The second time, I’m now in the CTO position, instead of having the nearshore people silo’d we work integrated. Everyone is on the same team, code reviews, pull requests, all mutually understood. It’s so much better. It all starts from the top and if you don’t have vision you’re doomed to fail.
I haven’t read these books but it’s not unreasonable that this author or any other author could have reason to not be forthright about what their book is about
It makes sense. It was ridiculous that they were originally proposing ticketing people without there being signage that it was illegal to park there. They need to just paint the curbs.