Tangentially related, but this made me think of Aristotle's teachings on technology effectively as a "prosthesis" or non-biological way to evolve. Even back then, being able to record trade deals, journal, and so on enabled folks to offload some of their brain capacity. Today, we can consider the smartphone as an extension of our brain. Source: http://www.joachimschummer.net/jslit/aristot.htm
Of course, it is important to note that I am trying to discuss these neutrally and do believe that there are negative repercussions of offloading too much from our brains onto these devices, particularly if it results in relying on social media dopamine hits and news articles to tell folks what to think...
+1, the issue here is not that errors can occur but instead how a company responds. It’s tough to be sympathetic to leaders in a company that were aware of the errors and then took no action for years to remedy it, particularly as the error resulted in overcharging customers.