Finally got my domains back 4 days and a lot of headaches later. Here's the only real response I got from support that entire time after numerous attempts to reach someone there.
"It seems that your account was caught as a false positive by our fraud prevention systems. All fraud flags have been removed on your account and domains now and steps have been taken to ensure his cannot happen again, as well as to fully review how this came about.
Please advise if you note any remaining issues in the meantime as your account and all domains should now be fully accessible / manageable again."
I transferred my domains out of there as soon as I got access back, good riddance.
Thank you, I appreciate that. Unfortunately no update since I sent them the verification they requested yesterday. Still locked out 3 days later. Just trying to do some damage control at this point. I'll keep this post updated if I hear anything new.
Ownership hasn't changed. They finally responded and said there was some suspicious activity on my account so they put the domains on hold and wanted me to verify my identity. Haven't heard anything back since I sent them what they wanted. They're just taking their sweet time with this while all of my services are still down. No apologies or anything.
Thing is this company has been recommended by some well known names in the developer sphere through the years. Their prices are actually on the high side. Never had a problem until now.
"It seems that your account was caught as a false positive by our fraud prevention systems. All fraud flags have been removed on your account and domains now and steps have been taken to ensure his cannot happen again, as well as to fully review how this came about.
Please advise if you note any remaining issues in the meantime as your account and all domains should now be fully accessible / manageable again."
I transferred my domains out of there as soon as I got access back, good riddance.