Sort of. Imagine you sell watches, and you want to know why 10% of a certain SKU is getting returned. Currently you just have a text box for that, but it’s difficult and time consuming sifting through all that feedback to get specific data.
With your product, you make it more systematic, so a customer returning it is drilling down to “watch band is fraying” or whatever. That way the company can take the feedback, and improve.
Or an ebike company wants to create a second version of their flagship bike, but wants to know what existing customers would want improved. So they fire out an email with a $50 coupon for anyone who completes your feedback process. Through that, they are able to find out the handlebars are too narrow, the brake caliper screws strip easily, and the motor is too loud. So they prioritize these upgrades accordingly.
I dunno, to me that seems useful, and an improvement over what they do currently.
That’s as deep as I can go for now, but as general advice don’t be afraid to pivot. Find what works/sells and go all in on it.
Cool product, collecting is so important when building a SaaS. Have you thought of expanding this to e-commerce? I work in e-commerce and could this utilization of this product quite a lot.
I'm Ewen, a co-founder of FeedbackLoop. We launched around 3 months ago but got our first client around 1.5 months ago, which initially made around 80$ - now we are at ≈$ 300$ with 4 other users.
I think this validates our idea quite well and now I'm looking to scale up. I am listing our product on different startup directories (with not much success yet but it's really recent so I'll have to be more patient to see if it truly works), and I'm working on pieces of content to publish on our socials (Medium, Linkedin, Twitter).
I'm struggling to see much results from these efforts...
With your product, you make it more systematic, so a customer returning it is drilling down to “watch band is fraying” or whatever. That way the company can take the feedback, and improve.
Or an ebike company wants to create a second version of their flagship bike, but wants to know what existing customers would want improved. So they fire out an email with a $50 coupon for anyone who completes your feedback process. Through that, they are able to find out the handlebars are too narrow, the brake caliper screws strip easily, and the motor is too loud. So they prioritize these upgrades accordingly.
I dunno, to me that seems useful, and an improvement over what they do currently.
That’s as deep as I can go for now, but as general advice don’t be afraid to pivot. Find what works/sells and go all in on it.