>No customer or user wakes up and says, ‘I hope I get to talk to a chat bot or an AI agent today
This is so true. I led the implementation of an AI customer service agent and even though management thinks it’s a great success the metrics tell a totally different story. Our customers hated it. I haven’t seen anything in tech that is hated more.
Before you think we did a bad job with our solution, I can tell you we went with some of the best and did our own intensive testing and worked on latencies etc., I actually thought the final version was pretty good but our customers just hated it.
> A new data retention policy
Finally, we’re making a change to the way we handle business customer data for Fable 5, Mythos 5, and future models with similar or higher capability levels. We will require 30-day retention for all traffic on Mythos-class models, on both first- and third-party surfaces. We won’t use this data to train new Claude models, or for any non-safety-related purpose, and we’ve instituted new privacy protections including logging all human access to the data and ensuring its deletion after 30 days in almost all cases ...
Very interesting. I am not sure this will comply with organizational policies and standards protocols (HIPPA etc.,)
> We don’t yet know if colonoscopies are better than other methods of screening
My Gastroentrologist told me just recently that the stool test (Cologuard) is very accurate but must be repeated every 3 years as opposed to getting a Colonoscopy which should be repeated every 7 to 10 years
> Chrome have fortunately recently released a "extension side panel" mode, and since only DOM changes can be easily identified, using the chrome extension side panel would be virtually un-detectable however this is far less intuitive to use and requires the user to perform some action to open the sidepanel every time they want to use the extension.
As an end user I could not find an option to open the side panel
> cutting out menial decisions such as customer service
This is cited so often. We tried it at a large scale with some of the best engineering talent but unfortunately the humans on the other side preferred speaking to and interacting with a human by a wide margin.
We are still trying with the latest AI models but humans are still doing better at serving other humans.
In one of our studies, we observed by a large margin that our customers would hang up immediately on knowing that they are interacting with an AI system.