Docusign Support Portal Sucks

2 pointsby randytandy3 lata temu1 comments

Recently lost access to my docusign account. I tried to reset the password but I can't as I don't know the security question. (I know that was dumb of me.)

So I went on to look for support, going to docusigns support page. You can only raise a support ticket by logging in nice catch 22. They say there is a chat box but it's not appearing on (tested 3 different browsers...)

I've resorted to just emailing support, security & no reply @docusign.com as an attempt to get some help.

Why are so many companies dropping the ability to have non login support like a support email or phone number?

I could only imagine if you were running mission critical things and couldn't contact them you'd be hurting.

1 comments

randytandy3 lata temu

update reply:

This is an unmonitored mailbox. To contact DocuSign Support please visit support.docusign.com/contactSupport.

Ceci est une boîte aux lettres non surveillée. Pour contacter le service d'assistance de DocuSign, visitez le site Web support.docusign.com/fr/contactsupport.

Dies ist ein nicht überwachtes Postfach. Um DocuSign Support zu kontaktieren, besuchen Sie bitte support.docusign.com/de/contactsupport.

Esta é uma caixa de correio não monitorada. Para entrar em contato com o suporte da DocuSign, acesse support.docusign.com/br/contactsupport.

No responda a este mensaje automático. Para ponerse en contacto con el Servicio de asistencia al cliente de DocuSign, visite support.docusign.com/es/contactsupport.

これは監視されていないメールボックスです。 DocuSignサポートに連絡するには、support.docusign.com/jp/contactsupport をご覧ください。

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:')