FYI Don't miss out on the <!-- HTML comments --> .
Obviously Good stuff: Firefighting, EMTs..
working on cancer research, Doctors without Borders..
NASA, Nat'l Park Service..
EFF, Mozilla..
the electric company
$genericStartup, $genericFortune500
drone programs
Google (?)
telemarketing
patent trolling
being Chapo's IT guy (voluntarily)
running phone scams targeting old folks
Obviously Bad stuff: running ransomware on hospitals
I mean, it's a big company, but stories like these are hardly unusual. I feel like bad customer service is maybe a feature by design.