Thanks for the feedback, there was a minor glitch with our DNS config which caused a few of our outgoing signup emails to bounce... All fixed now and you should have received your welcome email.
Hey, we provide a hosted out of the box subscription checkout for users who do not want to build. We also support you building your own checkout via our API
thats correct, BillForward offers a deeper subscription stack making it easier and faster to start billing and handling upgrades, downgrades, switch plans etc....
This is a pretty standard way of working in many other industries. For example when the cable person comes to install your service a good proportion of them are self employed contractors branded as the cable company being paid a fixed fee for every install they complete. The only dubious part of what you have described is how the other party has communicated this, should have really agreed these terms at the beginning of the relationship.