This is the opposite of my experience. Getting _anything_ sorted with a physical bank takes a long time, prone to error, needs multiple phone calls/in person visits.
The one time I had a problem with Monzo they sorted me out over chat inside the app in ~2 minutes.
It's different, certainly. I'm talking second hand about someone so I don't want to attribute too much of what are my observations as truth - but he's definitely more aware of when he's struggling and can articulate that better compared with when he was younger. He's also at a secondary school with very small class sizes that's set up to help with cases like his, which helps.
He does have other health issues that make day to day life difficult in other ways, so I don't want to say everything's rosy. Still lots of hard work for my parents to manage.
Hey, just want to say that I've watched my own parents handle this with my youngest brother (now 13). It's incredibly difficult and draining both physically and emotionally. I can't imagine how tough it is first hand as a parent.
I've seen anywhere between 5-20% working as a freelancer/consultant in London. This is partly why I think clients are keen to respond to cold emails about work - it can save them a lot of money compared to using recruitment agents.
The one time I had a problem with Monzo they sorted me out over chat inside the app in ~2 minutes.