Dear rspeer - we regret learning of your negative experience with our service. We do find it somewhat puzzling that you never reached out to us for assistance after your instance had crashed - we have thousands of active users and each incident is dealt with utmost professionalism regardless the plan type. If you wish, we invite you try our service again and contact us at [email protected] with any question or issue.
We entirely sympathize with your sentiments given the inflammatory nature of this discussion. We hope that the clarifications provided helped you to change back your mind. If, however, you are still doubtful of our standing commitment to our customers and the entire Redis community, please contact us at [email protected] so we can have a real dialog regarding your concerns.
We understand how you got this impression. We do hope that after the dust had settled it is clear that the decision to shut down myredis.com was not ours to begin with. Aside from obvious reason of growing our business, the acquisition was partly put in place to provide a community of existing Redis user with a reliable and proven solution that they can start using immediately. Do note that we offer a 30-days money-back guarantee existing myredis.com customers if they try our service and are unhappy with it for any reason. Those who aren't myredis.com users and wish to test/use our offer are more than welcome to sign up for any of our services including, of course, the Free plan.
If you'd like to open a direct channel to us and discuss this (or any other matter for that matter), please drop us a line at [email protected]
We totally agree and our customers ALWAYS come first.
Regrettably this entire discussion, while valid in other contexts, is the result of human error. myredis.com will continue to be fully operational until the end of the month. At that date it will discontinue its operations due to reasons that are beyond our control.
We invite every myredis.com user to give our Redis Cloud service a try and decide for herself/himself whether we live up to their expectations. Furthermore, all paying myredis.com who will choose a comparable subscription from our service for their business, will be given a 30-day full money-back guarantee so they'll be truly free to make their own choices without risk.