In an old ops role we had a metric called ticket touches. One of my workmates had almost double of everyone else but only for that metric. We had a look and it was due to how he wrote notes in tickets instead of putting all his findings in a comment he would do it incrementally as he went along. Neither of these ways were wrong it just inflated that stat for him.
Something I've considered for a while, it's a field of complementary skills but a different mindset. I'm not sure I want to work in the world of compliance reporting and audits.