If they wanted to communicate with laypeople they'd offer support over the channels laypeople expect support nowadays, namely Facebook. Instead they are going to choose some middle ground that will displease everybody; they will botch it, as they like to do.
>But I agree with the post, "irc is not fine", and never was fine if you want to communicate with "regular" people.
That's cool. I don't want to communicate with regular people, I want to communicate with hackers. If I wanted to communicate with regular people I would use Twitter.
They are already working on botching it, since they've moved the Rust channel to a closed source alternative with no expectations of privacy: https://blog.rust-lang.org/2019/04/26/Mozilla-IRC-Sunset-and...