To your point, we would think that just because we gained access to a vast mass of knowledge via web archives (such as Wikipedia), people would have become smarter overall, that no person with access to this would choose not to acquire the knowledge at hand. But here we are, surrounded by people who choose to stay ignorant. So, I imagine the same will happen with AI. The vast majority of people will keep using their chatbots and never in their lives will they solve their problems with these tools beyond asking general questions for troubleshooting.