The mistake wasn't just in the billing process (also, that's a HELL of a mistake), but in how awful your communication and customer service was to let it get this close to disaster (including a viral post).
Not sure if you're being witty, but for the unaware, the channel here is that of Tom Sachs, an extremely successful artist who uses the aesthetics of NASA (among other orgs) in order to sort of capture their essence. This is not from NASA.
I'm a little personally split on Tom Sachs as an artist, as he is constantly riding the line between appropriating the aesthetics of respectable institutions and actually emulating their positive qualities.
I don't disagree with your first point, that it's not still extremely useful despite its flaws. I absolutely use it to build project outlines, write code snippets, etc.
Your overall conclusion though seems a little free of context. Average people (i.e. my mom googling something) absolutely do not have the wherewithal to keep track of the various pros and cons of the underlying system that generates the magical giant blue box at the top of their search that has all the answers. They are being deliberately duped by the salesmen-in-chief of these giant companies, as are all of their investors.
Can't help but notice that this is all deep red states. Why might that be? From above, this seems pretty bipartisan and what Lina Khan (MVP) has been working on for the last four years.
My preconception (not a botanist) was that monocultures were automatically worse for local ecologies. I wonder if lumbering practices in America are similar. Obviously, it's a mix of good and bad, but it would be cool to find some research that suggests how we're doing.
I also just like an eclectic, vibrant forest, and personally, monocultures ruin that vibe for me. I'm pretty spoiled though, having lived much of my life in heavily-wooded areas.