A small web app I threw together while working in an IT service desk role as a personal knowledge base. Sharing it here in case it’s useful to others in similar roles, or anywhere else this kind of thing might help.
A lot of orgs have shared knowledge bases, but in practice they’re often outdated, incomplete, or hard to search. What I noticed instead was a lot of knowledge silo's; everyone keeping their own notes in Word docs, text files bookmarks, etc.
This was basically built to act as my own personal Google. I could curate a corpus of the issues I ran into most often and quickly reference them while handling tickets.
I’ll admit it’s not the most efficient or polished approach, partly because it was designed around a few technical limitations at the time, but it ended up being genuinely useful for day-to-day support work.
Hopefully some of you will be able to find this useful but also would be interested hearing any feedback.
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Show HN: LatticeKB- A personal Knowledge base web-app · HackerTrans
A small web app I threw together while working in an IT service desk role as a personal knowledge base. Sharing it here in case it’s useful to others in similar roles, or anywhere else this kind of thing might help.
A lot of orgs have shared knowledge bases, but in practice they’re often outdated, incomplete, or hard to search. What I noticed instead was a lot of knowledge silo's; everyone keeping their own notes in Word docs, text files bookmarks, etc.
This was basically built to act as my own personal Google. I could curate a corpus of the issues I ran into most often and quickly reference them while handling tickets.
I’ll admit it’s not the most efficient or polished approach, partly because it was designed around a few technical limitations at the time, but it ended up being genuinely useful for day-to-day support work.
Hopefully some of you will be able to find this useful but also would be interested hearing any feedback.