Why would they be persuaded by you pointing out that the only difference between two stones is an element that has shown proven changes when added to other things?
Well, they may recognize the shape of the chair as being similar to the stations at the end of the ancient transport system the precursors created. But since that system of tubes was too small for humans to travel through, it must have been something from an even older culture that humans co-opted and used in their ritualistic worship of the rectangle deity.
>...Maybe I expect a chatbot, maybe I expect outsourced customer-service-farms...
It's usually a chatbot that handles the repetitive questions when they're worded properly, and when it can't, asks you to hold on a sec while it forwards the question to the customer-service-farm.
The smallest unit of US money is the mill or 1/1000 of a dollar. The smallest unit of US currency is the cent. You're supposed to work in mills and round to cents.
Or just work in floats and round as the last step. Or do both selectively depending on which rounding error works in your favor, but don't tell anyone that's what you're doing.
The real problem is that nobody at the company seems to have looked at the parts of their software that everyone sees, so what else have they not looked at?