This is the exact reason why we recently changed our price structure. Now the price of a resource increases with the size of the plan. Now discounts won't hurt so much.
Thanks for your feedback. Five years ago we switched from a software that you install yourself on your own server to a Saas offering. The reason for this was that customers didn't want to update their software and if they wanted to do it, they didn't want to pay for it.
The trouble is exclusively with old customers that don't use the Saas, don't want to use it, and still run the software on their own server. They believe they bought the software and therefore own it. Paying again for something you own is, understandably, not something people gladly do. But then again, software isn't a thing, it's a work in progress. A concept hard to grasp for some people.
Five years ago I've created an update policy that defines how long after the purchase you receive the latest version for free. That was five years too late for this specific customer, but that customer already paid for updates since then. I wondered why the update fee bothered him now.
Yes, I did that and they accepted without comment. Interestingly enough, the total invoice that included some programming work was four figures. The update fee on the other hand was only $99.
Five years ago I specifically added the clause that updates are free within twelve months after purchase. So the customer is kind of right to be surprised if he bought the software before that time.
On the other and, that exact same customer already ordered and paid for updates. That's one of the reasons I'm annoyed to have had that update discussion.
It's an online appointment scheduling software, btw.
> To me it didn't look like they tried too hard to take the picture from the same angle etc.
And to me it looked pretty spot on. I imagine it's pretty hard to find the exact same position after twenty years.
> I remember a person from the old West Germany saying to me that they'd like that wall back twice as high and the same depth underground because of all reunification cost and the entitled attitude of 'osties'
That sounds like a very selfish person. Freedom for our east german brothers and sisters, unless I have to contribute...
Disposable mail account that expires after 60 minutes. Costs $60 to host and generates a monthly revenue of $200. It doesn't require any involvement on my part anymore.
The question is why would you want to clutter your brain with all those details. If you need an information that you've read about in the past, you already have a head start and know there was something written about that and where to find it. And if you don't need those information in the future, what does it matter that you've forgotten it.
I wouldn't worry too much about it. In my opinion a bug bounty program is another marketing tool of big companies. They have to portray an image of a company that cares about security.
From my experience if you are a small company and fix a reported bug in a timely manner, nothing bad will happen. As long as your customers see that you're reacting quickly, everything is going to be fine.
I have a domain where the extension is the last two letters of my last name, like mill.er. It also gives me a pretty cool mail address, e.g. [email protected].
com. example.com. subdomain.example.com.