I agree with the point that many a times when a person sends in a pull request , that might be their first time doing so and their experience with you might be how they would perceive the whole open source community in the time to come
No , on the contrary they have updated the Template Editor
This really dims the chance that Blogger will be closing any time soon
Edit: Sorry , misinterpreted you nnq
Google is not anymore a company it used to be. They are now just in the process of streamlining their profits - closing down products that are not creating huge amounts of money , making free products into paid ones , over-promoting their social network and making lives of webmasters into roll-coaster rides by frantically updating their search algorithms .
I suppose Customer Support is the least of their concerns
But ironically enough as you have posted the problem on HN , it will surely be solved very swiftly less in the sense of customer goodwill but more of a PR move. This just reminds me of how are governments work - You have to know somebody from the inside to get the work done - and this is what Google is becoming.