andreapmd · HackerTrans

I noticed this as well recently while I was shopping for an SSD drive. A majority of listings are obvious frauds with no reviews. What I also found out is that there is no way to report a listing for obvious fraud, probably to avoid deliberately flagging competitors’ products, but which could easily done by taking into account an individual customer’s credibility score/reputation/history.

andreapmd

há 5 anosdiscuss

You would think so wouldn't you

andreapmd

há 5 anosdiscuss

Just because one is entitled to a bank statement as you understand this entitlement to exist, does not mean that the card issuer is obliged or interested in providing one within weeks or even months of the request, especially with the exact format that Amazon or another third party has decided to accept.

andreapmd

há 5 anosdiscuss

I have an online dashboard, and Amazon won't take anything other than a card statement with my card number (all but the four last digits to be hidden) and the billing address on it.

andreapmd

há 5 anosdiscuss

It's a simple top-up card, not connected to a bank account. I wrote "online bank" to simplify. What they offer is an online dashboard, a screenshot of which Amazon refused.

In any case, I didn't ask them to take me on my word, but to contact me and see if a different set of documents might be used instead.

andreapmd

há 5 anosdiscuss

Not all debit cards are linked to a bank account, some are just top-up cards (like this one – I wrote "online bank" for brevity).

andreapmd

há 5 anosdiscuss

Something very similar happened to me with Amazon. I used a new debit card from an online bank to purchase an expensive item and deliver it to a foreign address (which is admittedly suspicious). The payment bounced, Amazon immediately locked my account and requested to see a card billing statement sent to my home address to reactivate it. Upon login I am presented with a stern request for documentation, a pdf upload field, a tweet-sized text field for comments, and all communication comes from a [email protected] address. All my kindle/audible/etc media immediately became inaccessible.

I went through every possible channel to explain that the card does not send me a billing statement and I cannot possibly produce one, requesting to be called or at least emailed by a human, to no avail. After spending tens of thousands of dollars on Amazon over the course of fifteen years I couldn't even get a personal call from the case manager, and all my purchased media is gone.

To this day I have found no resolution, and the only next step is to contact them through a lawyer.