It means prices will go up and service/quality will go down. I already consider the service sort of at a base state. If it gets any worse, it will just go under. Which is what they want.
Wasn't really trying to take the socialist view. Merely stating what usually happens. Grow the business usually means make more money in the easiest way possible (cost cutting usually) rather than invest in future gains.
Capitalists usually recoup gains rather than re-investing in people or working in new verticals. This gels with companies who would rather do anything else than grow.
And Americans leave because employers will just replace them with offshoring and h1bs to save money. It's a self perpetuating cycle. Loyalty goes both ways. Employees finally realized that they should be treating employers like employers have always treated employees. That's capitalism.