I can empathize. I recently tried to cancel Adobe Indesign. Every human stuck to the same script despite me stating 'no' up front after the first time it offered. They would confirm my intention, then when I stepped away they would cancel the chat because I was 'away' and did not double confirm that I wanted to cancel. That happened to me twice. By the third time, the sandbag was - 'You signed up for a yearly subscription, if you don't take those two free months, you will incur a early cancellation fee.' I never signed up for a yearly subscription and told them 'not accepting that'. As a gesture of 'goodwill' they waived it.
I could not understand all the Adobe hate before, but they made a neutral person negative with that experience.