I’m the founder of Life360. We have a 100m users by exploiting exactly this. Our app is designed specifically for your close family group vs Apple which has a single user focus.
It’s very hard to do both things well and at Apple scale it’s nearly impossible.
This is what enabled us to win despite FindMy being launched a few years after us.
As a shameless plug I’m building a family AI team as a startup within our larger 600 person org.
I very much agree with your first paragraph. But then to say you could just simply invest in "in any Stanford/Berkeley/MIT person who walked through your doors, it was impossible to end up in the red." is the kind of non-reflective and overly simplistic thinking you are criticizing.
Being a good investor takes skill. The vast majority of people who come from these schools couldn't get funded, and most still fail.
The majority of investors even in this boom also failed.
My meta point is that we seem to be losing nuance on both sides, and that is coming through on many of the messages here.
I’m the cofounder of Life360, a company I’ve grown from seed to IPO, now with about 600 employees. This whole issue can be addressed by embracing a straightforward social contract, something I share openly with everyone I hire:
No promises of lifetime employment. I’m focused on the long-term health of the company, and our needs will inevitably change. If we continue to grow, it’s almost guaranteed that not everyone will be the right fit at every stage.
No expectation of loyalty. The flip side is that we aim to attract ambitious, hungry people, which means we need to provide real opportunities for career advancement. If we can’t, I understand you’ll move on.
If we let someone go after a single bad quarter, that’s on us for being shortsighted. We know people have ups and downs, and we don’t want to be overly sentimental, but we also don’t want to act rashly. On the other hand, if someone’s job-hopping every year, that’s usually a sign of short-term thinking. From 2014–2021, job-hopping didn’t matter much. Now, it’s becoming clear that those signals are important again.
At the end of the day, it’s not about judgment—no good/bad or right/wrong here (aside from obvious dealbreakers like dishonesty). It’s just adults making tradeoffs.
That said, I’ve seen how some companies shy away from being upfront about this, which leads to cynicism. We’ve had moments like that too—at some point, we started calling ourselves “a family.” I shut that down fast. It wasn’t popular, but it helped clarify our stance. You know what you’re signing up for with us.
We are doing a satellite integration with Hubble Network - 24/7 global coverage, no increase in battery life. It sounds like scifi but 2 satellites are up. Give us a year...
Of course I know this, but I am trying to go deeper. With AirTags and the new standards you literally can find and disable the tag for anyone using the Google or Apple networks.
I am surprised that people think the benefits of AirTags outweigh the downsides given the alternatives, of which we are one. I'm mainly just trying to learn.
I also think you probably are overestimating the deterrent value. Thieves are not necessarily thoughtful and the alerts aren't real time. Once they get the alert they might ditch the bike, but if it is back at their garage they will probably disable or remove it.
I also am a bit triggered by this line "Honestly, you as the CEO should know this." which is on the edge of being an ad hominem. Why did you choose to include this? And wouldn't you know that I know these things? Like I am asking questions to get nuanced user feedback. Do you think someone who runs a consumer product company (I started Life360, Tile's owner), isn't deeply aware of how customers think?
I'm the CEO of Tile and we are working on a line of products for theft.
As a genuine question, I'm very surprised that many people don't seem concerned that AirTags alert thieves to their presence. If your bike is stolen the thief will get the notification, even if they are on Android (with the new shared platform rogue tag detection).
I'm trying to understand the user psychology here - not pitch our own products.
Do you have any specific features you would like to prevent theft?
I’m technically an owner builder. I have a workman’s comp policy that ranges from 10-40% of payroll depending on the task. For a residential project I can definitively say insurance is way more than 1% of total cost. Eg for the sake of round numbers, let’s say labor is 50% of the total. If I take the absolute lowest percent of what I pay for insurance, we already are up to 5%.
This is separate from liability insurance for say negligence if I got sued. I hope my umbrella policy would cover me here but I found in my situation it is a bit confusing. An insurance broker struggled to give me clear answers
Sure, in theory you are correct, but it misses the nuances of human reality.
Flipping back to my day job, a counter example is security people covering any edge case so that everything grinds to a halt or lawyers over processing everything and stifling creativity.
The same people that might grumble about something being a management issue sometimes also complain about bureaucracy and process when things go the other way.
There aren’t simple trade off free answers to this stuff.
I second this. My day job is tech but I redid a rental property. I told the workers to wear a harness on the roof. I didn’t cheap out and bought nice comfortable equipment.
They told me they were wearing it, but I came by unannounced and there they were on the roof with no harness.
I asked the supervisor what was up and they were doing the same thing to him. They would put it on then take it off as soon as no one was looking.
It was Latin machismo - the social pressure was so strong to not look goofy in a harness. The second time I saw this happen I wrote a firm zero tolerance letter which I translated to Spanish and hand delivered.
One of the crew still didn’t listen. I fired him.
(Not saying that reckless bosses aren’t an issue, especially in these trenching incidents where the safety equipment didn’t exist)
I wonder if your memory is an outlier? If I play a game, read a book, or watch a movie within a year or two I remember the edges and themes but I’ll forget the details of the plot.
Myst is an exception which is probably a testament to how impactful it was to 11 year old me, but I’ve played Riven twice and I could barely tell you what it is about. If I play it again, I’ll start getting my memory jogged and it won’t completely be like starting from scratch but pretty close to it.
Dementia runs in my family so I am always paranoid about lapses in my memory (I’m 40). When I talk to others I don’t seem to be alone.
Weird- can you email me? [email protected] and I will forward this to get looked into. The map thing seems like a bug. I'd also like to learn more about your concerns on over upsells.
I won't repeat what I have said in other comments but scroll down for more specific thoughts on the points you make.
At a meta-level, we don't think the bad behavior of a very very small number of abusive should degrade the product for tens of millions of good actors. Theft is unfortunately extremely prevalent and a key reason why customers by trackers - we think the greater good is to responsibly support this use case.
We have put safeguards in place that make it tough to use our products to stalk, and while nothing is perfect, the only complaints of stalking we have received are from people who were allegedly stalked by Tiles that did NOT have the anti-theft feature turned on. By adding this ID scanning friction, which includes a liveness check, we have empirical data that the bad actors go elsewhere.
We use a third party and they do a liveness scan with a live camera feed so it is not nearly that simple.
I'm sure we can come up with edge cases or potential ways people could cheat the system, but we are adding so much risk and friction to stalkers that they would likely just buy a real stealth GPS tracker with an LTE connection.
As a genuine question, why is there no outrage for these devices that are literally marketed as stealth trackers?
It’s very hard to do both things well and at Apple scale it’s nearly impossible.
This is what enabled us to win despite FindMy being launched a few years after us.
As a shameless plug I’m building a family AI team as a startup within our larger 600 person org.
https://chrishulls.medium.com/life360-is-building-a-family-a...