My employer recently switched to Concur, and it's the first time I've thought that we're now large enough that teams that are making software decisions for the rest of the company are either insulated from or don't care about the feedback of the people who actually have to use it.
The UX is completely atrocious and the help is even worse. It took far too long to figure out how to make an expense request and they wouldn't accept my valid bank details. Our accounting team even had to send out a company wide message telling everyone to change their password, because apparently you can have both SSO and password logins with the default password set to something like expenses1234.
There are no easily accessible documents. Instead you have to watch videos or wait hours! on hold to speak to someone. We came from Spendesk which was completely intuitive.
On top of all of that, many people had to wait weeks for a reimbursement. I can't garantie that it was because of Concur but I wouldn't be surprised.
The UX is completely atrocious and the help is even worse. It took far too long to figure out how to make an expense request and they wouldn't accept my valid bank details. Our accounting team even had to send out a company wide message telling everyone to change their password, because apparently you can have both SSO and password logins with the default password set to something like expenses1234.
There are no easily accessible documents. Instead you have to watch videos or wait hours! on hold to speak to someone. We came from Spendesk which was completely intuitive.
On top of all of that, many people had to wait weeks for a reimbursement. I can't garantie that it was because of Concur but I wouldn't be surprised.