Came to post the exact same thing. With 20-30% going to insurance/benefits, taxes, misc costs - that's an amazingly low number....even more so considering they're in SF.
There's quite a few airports around the world where you'll run into this sort of scam. In Guadalajara, I've had to pay a "fee" to board a flight that I already had a seat on. In Bangalore I had to pay another fee so that my luggage would not go missing or be damaged.
I didn't get that feeling from the article at all. My brother actually has multiple myeloma as well; he's checked every 3 months to see if the blood levels have spiked and a skeletal survey is done every 6 months. It's almost a certainty that the cancer to start eating away at your bones and you not know it between the skeletal surveys.
I've seen lots of BI tools used for creating dashboards in Fortune 500s given that most of the data is secure in random databases, mainframes, etc - the most popular of late is QlikView.