I suppose when I say, "It's not like its their fault", I'm more saying that expressing any frustration you feel towards an imagined AI personhood is wasted effort.
I think that's a totally fair perspective. I guess what I'm more saying is that we should, like this paper seems to suggest as pointed out by verdverm in another comment in this thread, avoid angry or denigrating language as it activates parts of the model we don't find useful.
In response to "There is no pride in managing or understanding complexity.", I posit the following based on my experience:
Understanding and managing complexity is one of the first steps required in order to eliminate complexity. Some of the greatest achievements in my software development career have been instances where I carefully pulled apart inscruitable solutions, often short-term and built in desperation, and re-constituted them into well tested and much less complex solutions which were more understandable by devs and users.
I agree with most of Chris' observations and enjoyed reading his insights. Makes me want to do the same!