Matrix is an unserious project and the client ecosystem is a train wreck. The server ecosystem is not much better. The Element people, who are kind of the default Matrix people because as far as I can tell are the only people getting paid, will tell you that this is because a bunch of IT integrator companies unjustly profit off of the open source work by selling services to European companies but contributing none back to either Element or other open source Matrix projects.
The first issue I'd like to address is that one: as a small business, I tried to purchase software from Element and was told that I was not large enough to justify their time. Fair enough, I only wanted a 200 seat license and I was willing to pay per seat, but I guess they really want the high value contracts if they have a limited sales team. However, it is a bit much to go from that experience to their justification about the structure of their project. Maybe they should think about taking some sales opportunities that present themselves?
Then there are branding and release decisions around the clients that Element makes. There are two projects in the client space from Element: a client called Element, and a client called Element X. Element X is the newer one. Element (do you see how this is getting confusing yet) is simultaneously at different times an Electron desktop app, a mobile app, and a web app. Element X is becoming all of those things but the feature parity is not even between them. Element supports "legacy" Jitsi for voice and video calling while Element X supports newer Element call - which is different from legacy Element, Element call is a webRTC implementation native to the Matrix ecosystem while the "legacy" Jitsi is a way to send clients a URL for Jitsi calls and have them shell out to another app to actually implement the call. Fair enough. However, the desktop Element X client does not yet support new Element call but the "old" Element client does support both "legacy" Jitsi and new Element call. And the Element X mobile app cannot call the old Element mobile app - but I think the other way around can. Even getting your head around this as an IT person is confusing.
To add insult to injury the new Element X app on mobile is in some ways a downgrade because they integrated the cloud vendor push notification services into the app, so even though you have "sovereign" and "self-hosted" infrastructure you're still, on a good day, leaking meta-data about your chats back through to the people you were trying to decouple yourself from anyway. You can run your own push notification services for this mostly if you want and all your mobile clients are Android but like, why.
Then, there's desktop client usability. During account setup, Element/Matrix makes a big ceremony out of establishing your cryptographic identity. Perfect. And as part of that you write down a 10-ish something word passphrase that is a recovery sequence for said identity. Perfect. Then some network hiccup happens that disturbs the Element client like some kind of prey animal and it spontaneously logs you out. You log back in, but there are no fields or options visible to use that recovery passphrase to restore your cryptographic identity. Your only option is to reset your identity, which makes all prior chats you have had unreadable. That part at least makes sense but why have this recovery story if it is not tested or usable in the app? This is probably an Element thing but in my research I have not found a client that people say is more robust, though at this point I'm open to trying.
It's also possible that the way most people use this is as a web app, which is to be fair more robust. It does seem worse from a security point of view to have one central web server dealing in most of your users plain text, though. At that point, why not use Mattermost? I guess they're even more hostile to their users/customers, for some reason.
Finally, there's the server ecosystem. The thing that is frustrating to me here is the interplay between Synapse, Matrix Authentication Service (MAS), and OIDC. This, as far as I can tell, is all intentionally hostile to drive you into Element's commercial product offering. Which I find especially galling because they won't sell your their commercial offering anyway, so you're going to have to figure it out for yourself. Synapse has some legacy support for OIDC which you are going to need to enable for backwards compatibility. However, for forwards compatibility with Element X, you are going to need MAS. Synapse is a large, mature Python project. MAS is a single Rust binary which is simultaneously a server and CLI to do user management. You'll need both configured against your OIDC provider. Why didn't the new OIDC features just get integrated into Synapse?
I think that a lot of this is an outcome of the fact that Element is very literally in a "the old world is dying and the new world struggles to be born" situation at this time. I do have a lot of sympathy for being in the position of having huge companies - especially companies as annoying as IT outsourcing and integration - make a line of business out of configuring and installing your open source software. However, I have to say, having spent some of my professional life now also configuring and installing this open source software, I understand why those IT outsourcing companies have a moat. If the open source software was easier to install and use, perhaps those companies would have less of a moat. It seems to me that at least some of the story from Element is that if they make the ecosystem harder to use and understand, then people will take their money and the business will survive. However, in my experience, they won't take your money anyway.
> I suspect this is a staged Zoom call for marketing purposes. How do I know this? Everyone is smiling.
Oh come on, everyone is smiling because there's an infant in the leftmost 2nd from top video. Or a picture of an infant. Someone did "hey look at my cute kid" and everyone loses it because that's what people do.
I appreciate this but in the context of this discussion when a PhD asks “is it better in industry” they do not mean going to work at a meat packing plant.
Your larger point is true though and it would be great for there to be equity and dignity for all people of all professions!
Oh not to worry, academia innovated on this concept too and for non-US citizens advisors can simultaneously hold both a students F-1 visa and their career future over them.
Your points are valid though.
> science would be healthier for having more staff scientist positions in larger groups
I think this is a good idea but not for these reasons. Big labs frequently do have research scientist type roles but those roles are harder to fund so it is sort of a "rich get richer" deal. As I understand it, just cast your eyes around in a university and ask "who pays for that." Professors are paid for by the students they teach and the grant money they bring in. A research scientist might not have either so why would the university commit to paying for them perpetually and how would they afford that?
They could commit to funding some number of research scientists at the expense of some well paid administrators (gasp) but I think this only adds a constant factor of slack to the system, and those research scientist jobs would quickly become as competitive and cut throat to get as TT prof jobs, perhaps more so because many TT profs really don't want to teach or do service work so if you gave them a role that was just research but with the job permanence and freedom of a TT position they would kill for it.
It’s not as common but the incentive structures in academia are uniquely enabling to abusers. In industry it’s much easier to leave tyrant bosses. I agree with your points.
Many of the positive incentives don’t exist in industry though, an “up and out” culture is rarer in industry. When it works in academia your supervisor is positively invested in your growth, in general in industry your supervisor doesn’t care about your growth. If they need someone with new skills and you learn them fine but they can also fire you and hire someone with those skills (even though this is probably a net negative for them due to retraining on job specific stuff, it’s still seen as a net positive by management)
There is less abuse though. Full stop. Sorry you’re in this situation.
Imagine that you make your living in a somewhat unorthodox but honest way: you live in a tent outside of the castle and every morning, as the king walks into the castle, he hands you a deck of cards. "I've just played cards last night," he says "and I'm going to again tonight, and I'd like these cards ordered and sorted by suite and number by this evening." Then the king goes into his castle and does whatever it is that kings do in castles all day.
So, you take this deck of cards, which is in any old order, as the king just played with it last night, and you set about sorting it. Now, you've been doing this a long time, and your methodology has improved over the years. When you started, you would just lay the cards out in the order the king gave them to you, and then start at the beginning of the line and ask "is this card greater than the next?" and move the two cards in response to the answer so that the two are in order. You would continue this process, repeating from the beginning of the line, until you made a complete pass through the line without making any changes. Sometimes, this took you all day, sometimes you would even make the king wait for you to finish, and that made him very angry, which is very bad.
Your sorting process is compounded by the limitation of your ability to read and compare the value of two cards, because you don't really know how to read or add, it takes you about ten seconds to decide if a card is greater than or less than another card. For a 52 card deck, this means your original sorting method would require 52 times 52 comparisons, or, in real time, seven and a half hours of non-stop work, leaving you no time to do anything else.
Over the years of doing this job for the king you discovered some shortcuts that would take less time but still produce a sorted deck, despite your limited ability to read and understand the values of the cards. While that still takes ten seconds, your new deck sorting approaches require 52 times 1.7 comparisons, or in real time, about fifteen minutes. This is much, much, better than before, but it would of course be better still if it took even less time, as you have discovered that you can now use this extra time to sort cards for all the other members of the court.
One day a traveling wizard observes you sorting cards and says "you know, this method that you have for sorting cards is quite clever but what if I were to tell you that you could sort these cards in 8.6 minutes flat?" This is about half the time it takes you right now, meaning that you could double the number of decks you sort in a day, doubling your income. You are very interested! "Tell me more," you tell the wizard. "Here, read this paper" the wizard replies, and they give you the paper GP linked.
The first issue I'd like to address is that one: as a small business, I tried to purchase software from Element and was told that I was not large enough to justify their time. Fair enough, I only wanted a 200 seat license and I was willing to pay per seat, but I guess they really want the high value contracts if they have a limited sales team. However, it is a bit much to go from that experience to their justification about the structure of their project. Maybe they should think about taking some sales opportunities that present themselves?
Then there are branding and release decisions around the clients that Element makes. There are two projects in the client space from Element: a client called Element, and a client called Element X. Element X is the newer one. Element (do you see how this is getting confusing yet) is simultaneously at different times an Electron desktop app, a mobile app, and a web app. Element X is becoming all of those things but the feature parity is not even between them. Element supports "legacy" Jitsi for voice and video calling while Element X supports newer Element call - which is different from legacy Element, Element call is a webRTC implementation native to the Matrix ecosystem while the "legacy" Jitsi is a way to send clients a URL for Jitsi calls and have them shell out to another app to actually implement the call. Fair enough. However, the desktop Element X client does not yet support new Element call but the "old" Element client does support both "legacy" Jitsi and new Element call. And the Element X mobile app cannot call the old Element mobile app - but I think the other way around can. Even getting your head around this as an IT person is confusing.
To add insult to injury the new Element X app on mobile is in some ways a downgrade because they integrated the cloud vendor push notification services into the app, so even though you have "sovereign" and "self-hosted" infrastructure you're still, on a good day, leaking meta-data about your chats back through to the people you were trying to decouple yourself from anyway. You can run your own push notification services for this mostly if you want and all your mobile clients are Android but like, why.
Then, there's desktop client usability. During account setup, Element/Matrix makes a big ceremony out of establishing your cryptographic identity. Perfect. And as part of that you write down a 10-ish something word passphrase that is a recovery sequence for said identity. Perfect. Then some network hiccup happens that disturbs the Element client like some kind of prey animal and it spontaneously logs you out. You log back in, but there are no fields or options visible to use that recovery passphrase to restore your cryptographic identity. Your only option is to reset your identity, which makes all prior chats you have had unreadable. That part at least makes sense but why have this recovery story if it is not tested or usable in the app? This is probably an Element thing but in my research I have not found a client that people say is more robust, though at this point I'm open to trying.
It's also possible that the way most people use this is as a web app, which is to be fair more robust. It does seem worse from a security point of view to have one central web server dealing in most of your users plain text, though. At that point, why not use Mattermost? I guess they're even more hostile to their users/customers, for some reason.
Finally, there's the server ecosystem. The thing that is frustrating to me here is the interplay between Synapse, Matrix Authentication Service (MAS), and OIDC. This, as far as I can tell, is all intentionally hostile to drive you into Element's commercial product offering. Which I find especially galling because they won't sell your their commercial offering anyway, so you're going to have to figure it out for yourself. Synapse has some legacy support for OIDC which you are going to need to enable for backwards compatibility. However, for forwards compatibility with Element X, you are going to need MAS. Synapse is a large, mature Python project. MAS is a single Rust binary which is simultaneously a server and CLI to do user management. You'll need both configured against your OIDC provider. Why didn't the new OIDC features just get integrated into Synapse?
I think that a lot of this is an outcome of the fact that Element is very literally in a "the old world is dying and the new world struggles to be born" situation at this time. I do have a lot of sympathy for being in the position of having huge companies - especially companies as annoying as IT outsourcing and integration - make a line of business out of configuring and installing your open source software. However, I have to say, having spent some of my professional life now also configuring and installing this open source software, I understand why those IT outsourcing companies have a moat. If the open source software was easier to install and use, perhaps those companies would have less of a moat. It seems to me that at least some of the story from Element is that if they make the ecosystem harder to use and understand, then people will take their money and the business will survive. However, in my experience, they won't take your money anyway.