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richardkeller

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richardkeller
·há 2 anos·discuss
From the bit of digging that I've done, it's all free tier domains that are affected. Paid tiers are not affected by this. Given that I've tested from multiple different ISPs, I think this is the fault of Cloudflare intentionally de-prioritising free tier traffic, rather than an issue with local routing.
richardkeller
·há 2 anos·discuss
OP's note about Johannesburg's latency is something I've noticed over the past few weeks in particular. Our servers are hosted in South Africa, yet accessing most of our sites and services from within South Africa causes traffic to be re-routed via other nodes, mostly London (LHR). This is easy to verify by appending cdn-cgi/trace onto a Cloudflare-proxied domain.

Something is definitely up with Cloudflare's Johannesburg data centre. On particularly bad days, TTFB routinely reaches 1-3 seconds. Bypassing Cloudflare immediately drops this to sub 100ms.

In the past, I would have emailed [email protected], but it seems that this channel is no longer available for free tier users. What is the recommended approach these days for reporting issues such as this?
richardkeller
·há 4 anos·discuss
I run an software / creative agency in South Africa (creationlabs.co.za) that works with clients ranging from tiny to large corporates. What I've found is that the direction of the blame very much depends on which side of the fence you're sitting. One the one hand the client blames the agency for being opportunistic, while at the same time the developers get frustrated at what may seem like a never-ending list of unreasonable expectations.

That's not to say that this is what happened here, but in both situations the problem comes down to a lack of effective communication.

The agency here should have communicated from the start how many hours they can reasonably expect to spend on each phase of the project with the given budget, and then provided continuous updates to allow Michael to understand how much time he had remaining to complete the project. Opaque processes, coupled with a lack of transparency and communication is how projects like this leave a sour taste, or worse, fail entirely.

On a personal note, I'm gobsmacked at both the hourly rates as well as the total project hours discussed in this article. A website like this should have taken a fraction of the time. And if outsourced to a professional team in another country, a fraction of the price too.