While this solution has a certain emotional satisfaction, I do not wish to further the notion that service providers are owed any explanation whatsoever for my demand. If the terms of the contract I entered with the service provider permits me to cancel for no reason, it is to those terms I will abide.
Even with the system is a simple drop-down I always choose “other” and enter n/a in the comment box.
Yes. Stick to the business at hand: this is who I am, this is how you can look me up in your system, this is what I want to do. Feedback doesn't help, they're not going to take your advice, don't waste your time.
For example: "Please tell us the reason for your call today?" Should be met with the answer, "Please cancel my subscription." "May I ask why you want to cancel?" "Please cancel my subscription." "Have you ever used reader mode?" "Please cancel my subscription."
Even with the system is a simple drop-down I always choose “other” and enter n/a in the comment box.