I think most people want computers to be predictable and repeatable _at a level that makes sense to them_. That's going to look different for non-programmers.
Having worked helping "average" users, my perception is that there is often no mental model at any level, let alone anywhere close to what HN folks have. Developing that model is something that most people just don't do in the first place. I think this is mostly because they have never really had the opportunity to and are more interested in getting things done quickly.
When I explain things like MFA in terms of why they are valuable, most folks I've helped see usefulness there and are willing to learn. The user experience is not close to universally seamless however which is a big hangup.
> In your case I would consider calling UPS and getting in contact with one of their Operations Management folks. What they can do is add a short note about the location of your door to the scanner, so that a driver who is not familiar with the area is able to find it. If you get ahold of one of the drivers they can also let the Operations workers to add that sort of note.
I've actually tried this! UPS operations management does apparently have the description of where my door is, because they can read it back to me when I call them, but the drivers don't seem to use it on the ground.
> As a driver I typically don't have your phone number.
This seems crazy to me! UPS and Fedex do have my phone number because I've registered for their delivery management programs. It boggles the mind that this isn't passed on to the driver.
Thanks for the inside baseball, it's fascinating to learn more about this process.
Regarding UPS/FedEx I've found it varies based on where you live. I've had the same experience you describe before with long-time drivers. At my current residence it's the opposite, the drivers seem to switch out all the time. My door is hard to find so I notice when the driver changes.
Surprisingly Amazon has done the best in this situation because they incorporate a distinct step in their delivery protocol: the driver calls me if they can't find my door. I don't understand why FedEx and UPS can't do this.
"Our results suggest that the principal cause of the invalid cluster inferences is spatial autocorrelation functions that do not follow the assumed Gaussian shape."
In other words, researchers cut corners. You should never assume that something is a certain way without rigorously proving it. How did these papers make it past peer review?
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