AI recommends crap travel services(theguardian.com)
theguardian.com
AI recommends crap travel services
https://www.theguardian.com/business/2026/jul/02/ai-summaries-tripadvisor-hotel-reviews-downplay-serious-complaints
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A hotel being sued for mass food poisonings was described as “spotless” and a resort where guests complained of sexual harassment by staff was praised for “friendly” service by an AI intended to summarise millions of Tripadvisor reviews.