I chuckle as I read these comments. Seems like you guys just needed a Marketing Monkey! ;) I could replace the word "marketer" and insert "developer" and that would be my experience. I've been bootstrapping a startup and thought it would be easy to hire a developer - a code monkey - who could knock out some code. But I ran into a few BSers who took me for quite a bit of money - hard learned lessons. More than anything, I want to find a co-founder with complementary skills and who shares the same vision and passion. But then, if this was so easy, everyone could and would do it. Therein lies the rub. I see many amazing ideas generated from developers that fail due to a lack of skilled Business Monkeys. And, likewise, until I found a few good devs, I was not able to get my idea to the market. But now that we got our SaaS startup to market, I concur with the other comments here about how a majority of time is spent with customers, engaging in support functions. It sucks, but it's very instructive. Those interactions add value to our business and make the product stronger. Keep up the great work and don't give up the fight. Success won't come quickly, but it will come to those who are persistent and who persevere.