Updates for reasoning behind all of our decisions was made public, we fulfilled perks to our backers, and have been continuously upgrading devices plus apps based on user feedback. It's called a start up and yes, things change.
As to your account and that you only choose to comment only here and have no other submissions, it leads me to question who you are and if you actually are an indiegogo backer. If you are, if you shoot a mail to support at phonehalo.com, they respond within 24 hours and have resolved 99% of all issues.
https://www.amazon.com/What-You-Do-Who-Are/dp/B07X36GGQ7
https://www.amazon.com/Principles-Life-Work-Ray-Dalio-ebook/...