I'm also noticing that Cloudflare support is going terribly downhill.
I have an issue with the Cloudflare infrastructure on my domain since WEEKS, giving me thousands of 503 Service Temporarily Unavailable errors per day (cloudflare side, not the origin server) and nobody seems to care or able to resolve.
Removing the ability to create support tickets on free plan doesn't help at all, I mean, I get it why they're doing it, but asking on their community forum as an alternative it's not an acceptable solution. Neither going after Cloudflare employees on social media platforms hoping for a reply.
If I'm also going to pay for their services such as Zero Trust, domains registrar and R2, why do I have to switch to a Pro plan just to open a support ticket? Perhaps a middle-ground solution like 1 free support ticket per month on a free plan would be a good compromise?
I still think they're giving an incredible service and value for free, but this sucks.