Recently my iPhone XR stopped working after only a few months of usage. I thought it shouldn't be much of a problem since the device still had warranty. But I was very wrong... dealing with Apple Support (Germany) was one of the most frustrating customer support experiences I've ever had.
My local Apple Store sent the phone to the repair facility 3 times but it always came back with the comment "Couldn't replicate issue" although the issue was clearly documented and reproducible by me and the Apple support staff.
After a lot of phone calls, email back and forth, the manager of my local Apple Store said there's nothing they can do about it, the only option that I have left is to trade-in the defective device to get a gift card and then use it to buy a new iPhone 11. Since I need a iPhone for my job (software-testing), that's what I did. I was tired to fight for my right to get a replacement device or a repair.
It's completely ridiculous. Apple's "warranty" is basically useless. But somehow they can get away with it.
My local Apple Store sent the phone to the repair facility 3 times but it always came back with the comment "Couldn't replicate issue" although the issue was clearly documented and reproducible by me and the Apple support staff.
After a lot of phone calls, email back and forth, the manager of my local Apple Store said there's nothing they can do about it, the only option that I have left is to trade-in the defective device to get a gift card and then use it to buy a new iPhone 11. Since I need a iPhone for my job (software-testing), that's what I did. I was tired to fight for my right to get a replacement device or a repair.
It's completely ridiculous. Apple's "warranty" is basically useless. But somehow they can get away with it.