Looks like I'm on your radar now. By the way, the etymology of the word "fedora" that was offered by one of the posters is incorrect-- I think it's an attempt at humor. It was not named after a tailor, but after a French play. I hope this helps you in your duties.
Your host warranted (maybe or maybe not in the legal sense, but still) that their personnel were competent to perform the work you paid them to do. But that turned out not to be the case. That is the real problem.
And that's being generous.