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36 points·by avinashjn·3 yıl önce·0 comments

Ask HN: I am building a bugtracker. What would you like to see?

bugasura.io
66 points·by avinashjn·5 yıl önce·134 comments

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avinashjn
·geçen ay·discuss
Working on a Testing Platform for the Post AI world

https://bugasura.io
avinashjn
·8 ay önce·discuss
[dead]
avinashjn
·5 yıl önce·discuss
Second the mp4 part. We started with gifs on bugasura.io and ended up with a pageinsights at 20!

Apparently these gifs are loaded along with the other assets and lazy loading them is not simple.

We moved to mp4 and the scores have increased quite a bit.
avinashjn
·5 yıl önce·discuss
We use Intercom chat which is connected to our internal Slack at Bugasura.io (we are building the modern bug tracker)

It is quite difficult to get to talk to the users unless they have technical query.

Some things that work for us

1. Having the chat helped moved people further up the funnel 2. The chat offers to help at different points in the product (you can setup rules in intercom to bring up the chatt) 3. We also talk to paid users via email proactively (not many at this time) and funnel their input to the sprint
avinashjn
·5 yıl önce·discuss
Hope it get rids of google wrapping URLs in emails
avinashjn
·5 yıl önce·discuss
no, it is based off a mythical man-eater called Bakasura https://en.wikipedia.org/wiki/Bakasura
avinashjn
·5 yıl önce·discuss
We even have a catroon strip on it https://appachhi.com/blog/putting-fun-back-testing/
avinashjn
·5 yıl önce·discuss
Will do
avinashjn
·5 yıl önce·discuss
Email there is protonmail,Zoho mail and a few others

Gdrive - onedrive, Dropbox, etc

Gsutie - office 365, Zoho

If you want an integrated solution, then it's office 365.

Zoho is ok to start with, but there is not depth in their gsuite and email products. It feels like they have a minimal team on it
avinashjn
·5 yıl önce·discuss
You can and India is actually safe in the tech space. But please get a local lawyer and accountant on your side first to vett documents and legalities.

There are good ones available, a quick internet search will help.
avinashjn
·5 yıl önce·discuss
- not having a clear flow open->closed, etc. - not knowing what it means (open/closed/resolved/etc) - not knowing what the right way to close the bug via a commit is Maybe a visual representation of the flow and a text desc of what each stage means might help?

  - not having the work item and communication separated and no easy flow between the two
  - not being able to 'resolve' the issue when there is a checkup down the line
What does this mean?

  - having to have my own shadow list of bugs I'm responsible for, i.e. when I need input from somebody else and I assign the bug to them, then it's gone from my 'assigned' tickets list.
This is already available. It was a major thing for us as we both build the software and also find issues when we use it. So we needed a way to take care of both. The dashboard gives you a view of issues assiged to you and reported by you.

  - not heaving a way to be reminded about bugs
Not having 'to' remind others or to be reminded? If its the former, then we have nudges that gently nudges people assigned to move the bug. If its the later, maybe a way to switch off nudges would help.

  - having to bug people about updating the tickets
already there https://bugasura.io/release-notes/nudges-to-assign-and-resol... https://bugasura.io/release-notes/email-reminders-weekly-sum...
avinashjn
·5 yıl önce·discuss
That one is already there. You can directly paste your images in your bug report.

Resizing and alignment also possible as we use a WYSIWYG editor.
avinashjn
·5 yıl önce·discuss
Thanks for taking the time out to write a detailed list. It really helps.

Offline, this is something a few people have been asking. It is a nightmare though with all its sync issues and conflicts :) But something we will look into.

Fast, definitely yes. We want a < 100ms for each load, everytime. Point taken about the gifs.

URL - yes. We did have that when creating a project, but we dropped it eventually. Might be a good idea to add it a the report or bug level.

Screenshot/Recorder - here is a secret - we are building something here for Android and Chrome that records your flow and you can directly report bugs from. Android app - https://play.google.com/store/apps/details?id=com.appachhi.b... Chrome ext - https://chrome.google.com/webstore/detail/bugasura/eheemiidl... Do have a look and let us know what you think.

Custom fields - this is a hard choice. We need to balance between flexibility and simplicity.

Slack - already integrated. You can get updates on your project on slack and in a few weeks respond back as well

Dream come true - we already have that. Its called Mult-Teams and you can be in different teams all on the same dashboard. The view is tailored for YOU and not the project/team.
avinashjn
·5 yıl önce·discuss
We just discovered linear a few weeks ago. Its a great app. Loved the method and their changelog

Thanks for the suggestions. Will definetly consider the hem.

What kind of tasks do you want to do from the CLI? Are you looking at logging bugs from your catch blocks?

Another question, what else would you like to see in linear?
avinashjn
·5 yıl önce·discuss
Fast pages - agree and working on the < 100ms threshold for all pages

Progress bar - had never thought of a loader like this. Good suggestion.

Search - right now we are directly hitting the db, maybe we can look at redis/solr as read only mirror going forward.

Integrations - can you elaborate on this? How would integrations help?
avinashjn
·5 yıl önce·discuss
Yes, but its a brilliant starting point!

Github does seem to have a marketplace that we could get into. Maybe something we can explore.

Sync is simple to sort out.

We were thinking of two kinds of projects 1. Private - for the internal dev teams to work on 2. Public - for external folks like end users to work with internal teams

Now I see another one which is CLIENTS only - for a restricted set of external users.
avinashjn
·5 yıl önce·discuss
This is very true. Before we started building we looked around and didn't find anything good.

Githib issues was the nearest, but it was linked to repos and it didn't make sense for us to create repos just to use bug tracking.

Our current product has only private projects, but we are going to be bringing out public projects to get feedback from end users (similar to github issues).

This is to infact help us manage our user/customer feedback and issues.
avinashjn
·5 yıl önce·discuss
Got the 1st and 2nd one.

What kind of integrations will help and why would you need those integrations?
avinashjn
·5 yıl önce·discuss
How does tracking time for each bug help in your work? Is this to manage SLAs or productivity?

The multi level comenting makes sense.
avinashjn
·5 yıl önce·discuss
I really hope you meant - closed bugs