I'm among the first 6000 users of Instagram and my first name username was stolen a few years ago. Support for verified accounts acknowledged the issue, but couldn't do anything about it.
This turn was an AI exploit, in my case was an outsourcing support 'exploit', where someone paid for my username to be manually changed and given to another user. There will always be a way to get access to accounts if human accountable support doesn't exist, with criminal consequences for employees that violate it.
At a previous job, I was downloading daily legal torrent data when IT flagged me. The IT admin, eager to catch me doing something wrong, burst into the room shouting with management in tow. I had to calmly explain the situation, as management assumed all torrenting was illegal and there had been previous legal issues with an intern pirating movies. Fortunately, other colleagues backed me up.
Customer here, from previous versions. Could you expand on the reasoning of not offering an upgrade price? Is it just to messy nowadays on the technical side, especially with the Mac App Store?
Will be upgrading in the future, congratulations on the launch!