The keyboard is a big issue on Thinkpads as well. I have a X1 Carbon 6th gen and I am on my 3rd keyboard already (also, display has been replaced once as well as the motherboard) - and it's 6 months old and I babysit this thing.
Commonly known as the "keyboard lottery", some units get a decent keyboard and others a crappy one. And it's still a $2k+ machine.
I bought an X1 less than 2 months ago (after 8 years of MacBooks) for the same reason: it _has_ to be better quality.
I take extremely good care of my laptops, but nonetheless after 3 weeks the screen was scratched, because when it's closed the lid pushes against the keyboard leaving marks (and eventually scratches) on the glossy HDR display. Also the lid doesn't close properly [0] on one side, which just drives me crazy. For a $2000 laptop, I am pretty disappointed.
Commonly known as the "keyboard lottery", some units get a decent keyboard and others a crappy one. And it's still a $2k+ machine.