I had an opposite (BAD) experience with Amex. I switched my internet provider, called the old one and cancelled the service. They didn't give me any cancellation number, but kept charging me monthly via Amex. They were going out of business (no wonder), so they stopped picking up the phone and had PO Box for the address, but kept charging!
When I asked Amex to cancel or prevent further charges, they refused to do anything without a cancellation number, which I didn't have and couldn't get.
I don't use browser bookmarks/favorites, but I have created and use zeerka.com browser homepage that keeps all the links I need, accessible in any browser, taggable, searchable.
I know that black on white is not cool anymore, but a little bit more contrast would benefit the site. Grey on grey is hard to read, I want to wipe the screen cause it seem dusty.
Didn't even noticed that change since using zeerka.com.
At work I have to test the same bunch of web sites in a variety of browsers, so using each browser's bookmark manager would be really painful.