Not an owner or shareholder. I encourage you to read up a bit more on their competitive strengths, including their battery, charging infrastructure, and autonomous driving tech. In that regard they are WAY ahead of the competition. I am stoked that VW is serious about playing the EV game, and you are correct that they are significantly more capitalized; however they are still WAY behind Tesla in the critical areas mentioned above. IMO, they are going to gain a lot more market share, for a long time to come.
Does FB put in writing somewhere that deleting your account will result in all your data, including inferences and profiling data derived from data you and others have provided will be actually purged from their systems? Or do they just delete what little personal data you may have provided directly, but could still reconstitute virtually everything about you, whether anonymized or re-linked upon request or payment by a third party?
I doubt that it is a problem with the dev team, or a PM's lack of org clout or lack of API access (apparently the app could functionally do what it needed to do, except perhaps the final step, which might have required correcting an expired CC. iTunes has the same flaw when my card expires, requiring me to login from my desktop to fix). In my opinion, this is purely the fault of the PM or PO for lacking any sort of understanding of proper interaction design or making it a point to enlist the help of others who do, with the end result being a horrible UX.