Diseconomies of scale in fraud, spam, support, and moderation(danluu.com)
danluu.com
Diseconomies of scale in fraud, spam, support, and moderation
https://danluu.com/diseconomies-scale/
3 comments
The quote from the 1979 IBM training manual seems kind of (ill-)fitting also for this agentic era.
Was just about to say the same thing. It is kind of scary how the only way to pin accountability onto a human/ agent is by making it fear some sort of consequences. Make a mistake - get fired and lose your source of income. But of course, applying the same logic to an agent seems like a fast track to a redo of Terminator, but in real life.