I've always loved Stripe. -Does anyone here have recommendations for a good alternative?
After using them for 2.5 years, our startup finally started to really scale last month. Now that we are doing more revenue than we have ever done - Stripe compliance has decided our business requires more verification and is currently holding payments for an undisclosed period of time. We are an image management platform for eye doctors, nothing has changed about our business or payment model since we started using Stripe. (The crux of the issue seems to be that Stripe has decided that we are charging patients for telehealth visits? Even though we have no SKU's or payments to us that would support this claim (we do allow any eye doctor to use our "virtual visit" feature, for free. Patients are never charged through our platform)
Support has been tough to get a answer from, every morning I wake up to an intro email from a new support rep asking for the same information we sent them yesterday or directing to me to the same article about verification. We even signed up for a premium support plan - simply to try to get a consistent person to work through this issue with.
It's been shockingly frustrating. We are 100% employee owned and self funded. We tripled our revenue last month and are hiring as fast as we can to support new business. Now we are scrambling to send out customer invoices manually this month through QuickBooks and had to take out a short term loan to cover the revenue being held by Stripe. I feel like a complete idiot for not having some sort of backup subscription provider in place.
Thank you for taking notice and totally clearing this up!