Thanks for replying to this. The fluid settings will help, although it is not quite the same on small laptop screens as before the change.
At the same time I think the issue you link really highlights what some people have been saying: stable quality of the core product hasn't had the focus that customers would like it to have.
Apparently you changed the line-wrapping behaviour twice in a year, without even realising that 1) you changed it, and 2) that some of your customers rely on this being stable.
Of course you could argue that it was silly to rely on this behaviour, and that the new behaviour is in fact an improvement. But personally I think functional stability is
important to all customers, and the fact that this was not a deliberate change is odd.
Obviously such a small change will never drive away customers, but I do think quality is the difference between having users and having users that are also ambassadors that will recommend your product.
I have to agree a bit on the "Eierlegende Wollmilchsau". Features are not everything, regressions and degraded core functionality impact current users, which will impact whether you are getting new users in the long run.
For example, recently the number of characters before line-wraps in the MR diff view changed. Not sure if this was intentional or accidental. I know two companies using Gitlab, both based the max-line length in their style-guide on what fit the diff-viewer. I guess Gitlab became a worse tool for code-reviews for them with that change.
"You need to optimize for the people not using your product yet because it is missing features." doesn't sound very fair to current users, and I don't think that will work long term.
At the same time I think the issue you link really highlights what some people have been saying: stable quality of the core product hasn't had the focus that customers would like it to have. Apparently you changed the line-wrapping behaviour twice in a year, without even realising that 1) you changed it, and 2) that some of your customers rely on this being stable. Of course you could argue that it was silly to rely on this behaviour, and that the new behaviour is in fact an improvement. But personally I think functional stability is important to all customers, and the fact that this was not a deliberate change is odd.
Obviously such a small change will never drive away customers, but I do think quality is the difference between having users and having users that are also ambassadors that will recommend your product.