Glad to hear you were able to submit a ticket! The website form wasn't working a brief time ago. But YES, we want to help! You can DM me in the fedi if you need anything: https://mastodon.social/@quad9dns
We are fully committed to end-user privacy. As a result, Quad9 is intentionally designed to be incapable of capturing end-users' PII. Our privacy policy is clear that queries are never associated with individual persons or IP addresses, and this policy is embedded in the technical (in)capabilities of our systems.